Delivery & Returns

Effective Date: [2025-09-11]

Thank you for shopping with BridalSpain. This Delivery Policy & Returns policy outlines key information about the processing and delivery of your orders, including estimated timeframes and shipping options. At BridalSpain, we want you to feel confident in every purchase. If your clothing order doesn’t fit or meet expectations, don’t worry—you can return it easily in line with EU consumer protection laws.

Delivery

1. Order Processing Time

All orders are subject to a processing time of 5–7 business days before shipping. This allows us to carefully prepare, package, and quality-check each item prior to dispatch.

2. Shipping & Delivery Options

We offer Standard and Express shipping options for domestic and international orders. Delivery timeframes are estimated from the date of dispatch (not order date).

📦 Standard Delivery

Delivery time begins after the order has been processed and dispatched.

🇪🇸 Spain (Mainland) estimated delivery: 3–5 business days after dispatch
🇪🇺 European Union estimated delivery: 5–8 business days after dispatch
🌍 International (Outside the EU) estimated delivery: 7–15 business days, depending on destination and customs procedures

✈️ Express Delivery

🇪🇸 Spain (Mainland) estimated delivery: 2 business days after dispatch
🇪🇺 European Union estimated delivery: 2 business days after dispatch
🌍 International (Outside the EU) estimated delivery: 3–5 business days, depending on destination and customs procedures

Note: Delivery timeframes are estimates and may vary due to factors beyond our control such as customs delays, local postal services, or peak periods.

3. Shipping Costs

Shipping fees are calculated at checkout based on:

The destination country
Weight and size of your order
Selected shipping method (Standard or Express)

We occasionally offer free shipping promotions, which will be clearly displayed on our website or during checkout.

4. Tracking Your Order

Once your order has been shipped, you will receive an email with:

A shipment confirmation
A tracking number and link to track your package

If you haven’t received your tracking info within 8 business days of placing your order, please contact our support team.

5. Delivery Locations

We ship worldwide.
Please note that some countries may have import duties or customs fees that are the responsibility of the recipient.

6. Incorrect Addresses & Missed Deliveries

Please double-check your shipping address before submitting your order. We are not responsible for:

Delays due to incorrect or incomplete addresses
Additional shipping charges for resending returned packages

Couriers may leave a notice or hold the package at a local pickup point if no one is available at the time of delivery.

7. Delays & Force Majeure

While we do our best to ensure timely delivery, BridalSpain is not liable for delays caused by:

Natural disasters or weather conditions
Customs clearance processes
Strikes or disruptions in courier services

8. Return & Refund Eligibility

You have the right to return clothing items within 30 days of receiving your order—no explanation needed, as per EU law. To qualify for a return or refund:

Items must be unworn, unwashed, and in original condition
All tags and original packaging must be intact
You must provide proof of purchase (e.g., order confirmation)

9. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

Underwear, swimwear, or socks (if packaging is opened)
Personalized or custom-made clothing
Final sale / clearance items (unless defective)

10. Exchanges

We do not offer direct exchanges at this time. If you need a different size, color, or style:

Return your item for a refund
Place a new order for the item you want

11. Refund Process

Once your return is received and inspected:

We will notify you by email of your refund status
If approved, your full refund (including original standard shipping) will be processed to your original payment method within 5–10 business days

Important notes:

Refunds include your original delivery cost (standard shipping only) as required by EU law
If the item is damaged or not returned in acceptable condition, we may reduce the refund amount

12. Return Shipping Costs

You are responsible for return shipping unless the item is defective or we sent the wrong item
Use a trackable shipping method; we are not liable for returns lost in transit

13. How to Initiate a Return

To return an item, simply:

Email us at info@bridalspain.com within 30 days of delivery
Include your order number, the item(s) you’d like to return, and the reason (optional)
We’ll reply with instructions and the return address
Ship the item(s) back within 30 days of your return request

14. Return Abuse & Exceptions

We reserve the right to refuse returns from customers who:

Consistently return worn or damaged items
Attempt to return non-returnable products
Abuse return windows or create fraudulent claims

15. Policy Updates

We may update this Return Policy at any time. Please review this page periodically for any changes.

Questions?

Need help with sizing or returns? We’re here to assist:

📧 Email: info@bridalspain.com
📞 Phone: +34 676 42 89 48
🕘 Support Hours: Mon–Fri, 9:00–17:00 CET

Delivery & Returns